Returns & Exchanges

If the item is a standard size or ready-to-ship, you may return or exchange it in **perfect condition** within 14 days of receipt via our returns portal: https://mimetikbcn.shipping-portal.com/rp/.

Once your request is accepted, we will send you an email with instructions on how to proceed with the return.

If you encounter any issues, please contact us by email at hello@mimetikbcn.com.

We recommend returning items in the same condition in which you received them.

If your item is custom-made, unfortunately, we cannot accept a return.

In line with the current withdrawal policy for e-commerce platforms, we grant consumers with Sequra 14 calendar days to exercise their right of return. The refund will be issued to the original payment method, except for custom-made products.

Right of Withdrawal

If the item is a standard size or ready-to-ship, you may return or exchange it within 14 days of receipt.

If the item is a standard size or ready-to-ship, you may return or exchange it in **perfect condition** within 14 days of receipt via our returns portal: https://mimetikbcn.shipping-portal.com/rp/.

If your dress is custom-made, unfortunately, we cannot accept a return.

• Product returns are the customer’s responsibility, who will assume the direct shipping costs for the return.
• Original shipping fees will not be refunded.
• If the customer requests an exchange, the first exchange will be free. The company will cover the shipping costs of the new item in this initial exchange.

If your item is custom-made, unfortunately, we cannot accept a return.

Payment must be made using one of the methods indicated in the general terms and conditions. Fraudulent use of a credit card or refusal of the payment transaction entitles Mimetikbcn.com to cancel or withhold the order, with the right to claim compensation for damages incurred. The buyer may withdraw from the contract within 14 working days from the product’s receipt by notifying our offices via email at hello@mimetikbcn.com. This right may be exercised on one, several, or all items received, provided these items are not custom-made, in which case they cannot be returned. This right is conditional on the items and their packaging being in good condition, accompanied by proof of purchase or a copy. The buyer must send the items adequately protected for transport. Once the merchandise is received and inspected, Mimetikbcn.com will refund the amount paid within 14 days. The refund will be issued using the original payment method.

In the case of wedding shoes, please see the following details:

Shoes must be unused and in perfect condition. (We recommend trying them on carpet to avoid damage to the sole).

If the item or box is not returned in its original condition, the buyer is responsible for any loss in value.

Warranty

If the item purchased through Mimetikbcn.com presents any defect at the time of purchase or suffers non-negligent damage within 7 days of receipt, the buyer must notify our Customer Service. We will replace the item, if possible, as soon as possible at no additional cost to the buyer. Mimetikbcn.com is not obligated to compensate the user or third parties for any consequences arising from the use of the product, including direct or indirect damages, personal accidents, damage to unrelated property, or any lost profit or revenue.

Product Features

Mimetikbcn.com will provide a description of each item offered on its website, indicating at least the use, sizes, and colors. The user is responsible for any consequences arising from not considering the information provided by Mimetikbcn.com regarding these characteristics.

Customer Service and Notifications

For any inquiries or claims related to website functionality, billing, quality, or other service-related issues, please contact Customer Service promptly upon becoming aware of the matter. You can reach us via email at hello@mimetikbcn.com. These contact methods are also valid for any notifications or communications regarding the service. Upon submitting your claim, it will be assigned a reference number, which Mimetikbcn.com will communicate to you. If the claim is made by phone, the user may request a document confirming the claim, which will be sent within 10 days. Once resolved, Mimetikbcn.com will inform you of the solution through the same medium used to submit the claim.