SIZES
Choose from the following options for size:
STANDARD SIZES M and L- Choose between our standard sizes M and L. The skirt measures 116cm (45.5in) measured from waist to hem. There may be variations of +/- 3cm.
Choose between our standard sizes M (EU 36-38 / US 6-8) or L (EU 40-42 / US 10-12).
" MADE TO MEASURE" This option will be made by your own measurements and will be shipped in about 4 weeks after ordering. To order a custom dress, please add the following measurements to the order:
- Chest
- Under bust (empire waist)
- Waist
- Hips
- Back width (the widest part of the back, from shoulder to shoulder)
- Arm (around the forearm/biceps)
- Front Rise Height (from shoulder/base of neck to waist)
- Length. Length of the skirt of the dress, measured from the waist to the hem. For tailored dresses longer than 120cm (47.2 in), please choose the "Extra Long" option when placing your order.
LOOKING FOR ANOTHER COLOR, A SHORT DRESS OR OTHER CUSTOM OPTIONS? All of our dresses can be custom made in any of the colors and materials available in our color charts. Please do not hesitate to ask, we will be happy to help you find the wedding dress of your dreams!
Right of Withdrawal
Returns are accepted for dresses in one size and standard sizes. Returns of custom-made items or accessories are NOT accepted.
According to the current withdrawal policy for e-commerce platforms, we grant consumers using Sequra a period of 30 calendar days to exercise their right of return. The amount will be refunded using the same payment method, except for custom-made products
Payment must be made by one of the means indicated in the corresponding general condition. Fraudulent use of the credit card or denial of the payment operation will give Mimetikbcn.com the right not to process or deliver the order, without prejudice to demanding compensation for the damages caused.
The buyer may withdraw from the contract within 30 business days from the date of receipt of the product by notifying our offices through the portal https://mimetikbcn.shipping-portal.com/rp/. This right can be exercised on one, several, or all of the received items, as long as they are NOT custom-made items or accessories.
The exercise of this right is conditioned on the items and their packaging being in good condition and accompanied by transaction documents or a copy thereof. The buyer must bear the return costs and send the items properly protected for transportation. Once the goods have been received and checked, Mimetikbcn.com will proceed to refund the amount paid by the customer at the time of order placement within 14 days. The refund will be made using the same payment methods used to place the order.
A product exchange can be made, provided it is not a custom-made product. If the price is higher or lower, a partial refund or a Reserved Listing will be made to pay the difference, as the case may be.
Special Return Conditions for Bridal Shoes:
- The shoes must be unused and in perfect condition. (We recommend trying them on a carpet to avoid damaging the rubber sole).
- Contact us within 7 days of receiving the shoes.
- Return the item within 30 days of receipt in the same box it was received in.
- The return shipping is the customer's responsibility.
- If the item or box is not returned in its original condition, the buyer is responsible for any loss in value.
Guarantees
If the item purchased through Mimetikbcn.com has any defect at the time of acquisition or deterioration not related to misuse, accident, or negligent use of the product within 15 days of receipt, the buyer must inform our Customer Service. We will proceed, if possible, to replace the item as soon as possible at no additional cost to the buyer. Mimetikbcn.com is not obliged to compensate the user or third parties for the consequences of product use, whether direct or indirect damages, personal accidents, damages to goods unrelated to the product, loss of profit, or lost income.