Right of resolution
Returns of dresses in one size and standard are accepted.
Returns of dresses or accessories made to measure, masks, shawls, discounted above 20% or the Outlet are NOT accepted.
Payment must be made by one of the means indicated in the corresponding general condition. The fraudulent use of the credit card or the denial of the payment operation, will give Mimetikbcn.com the right not to process or deliver the order, without prejudice to demanding compensation for the damages caused. The buyer may withdraw from the contract within a period of fourteen (14) business days from the date of receipt of the product by notifying our offices by email email@example.com. This right may be exercised on one, several, or all of the items received, as long as they are NOT made-to-measure dresses or accessories, from the Outlet or on sale, masks, or shawls. The exercise of this right is conditional on the items on which it is exercised and their packaging being in good condition and that their return is accompanied by supporting documents of the transaction, or a copy. The buyer must bear the return costs and send them duly protected for transport. Once the merchandise has been received and verified, Mimetikbcn.com will proceed to refund the amount paid by the client at the time of placing the order within 14 days, from which a 10% restock fee and the shipping cost will be deducted. . Said refund will be made by the same means of payment that were used to place the order.
If the item purchased through Mimetikbcn.com presents any damage at the time of purchase or deterioration not related to misuse, accident, or negligent use of the product within 15 days of receipt, the buyer must notify our Customer Service. We will proceed, if possible, to replace the item in the shortest possible time at no additional cost to the buyer. Mimetikbcn.com is not obliged to indemnify the user or third parties for the consequences of the use of the product, whether direct or indirect damages, accidents suffered by people, damage to goods unrelated to the product, loss of profit or lost profits.
Characteristics of the articles
Mimetikbcn.com will offer a description of each of the items offered through its website, indicating at least the use, materials used, sizes and colors. The user will be responsible for any consequence derived from not taking into account the information provided by Mimetikbcn.com in relation to said characteristics.
Customer service and notifications
For any claim or information regarding the operation of the website, billing, quality or any other issue related to the provision of the service, please contact the Customer Service Department as soon as you become aware of the fact that motivates the claim. . You can contact us through the email firstname.lastname@example.org The same contact methods are also valid for any communication or notification that you want to send us regarding the Service and its execution. Once your claim has been submitted, it will be assigned a reference number that Mimetikbcn.com will communicate to the User. In the event that the claim is made by telephone, the User may request a document that certifies the presentation and content of the same. This document will be sent within ten (10) days from your request. When the claim has been resolved, Mimetikbcn.com will use all the means at its disposal to inform the User of the solution adopted through the same means used to present the claim.
Personal data protection