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CONDITIONS

General contracting

Object

Reading these General Conditions of Contract (hereinafter, “CGC”) is a necessary condition prior to the formalization of the purchase of any article or product through the Mimetikbcn.com website. These CGC govern the relationship of the user (hereinafter, "the User") with Mimètik Lovers SL, (hereinafter, "Mimetikbcn.com") with address at Calle Numància 91 13 3 08029 Barcelona (Spain) holder of the CIF: B67059410.

The CGC also allow you to have knowledge of some important characteristics of the service provided by Mimetikbcn.com, such as customer service, delivery service, guarantees and added value that Mimetikbcn.com provides directly or indirectly (hereinafter, in collectively, “the Service”). The completion of the forms made available to you to place an order, as well as the provision of bank, credit card or Pay Pal data implies full and unreserved acceptance of each and every one of the provisions included in these CGC published on the Mimetikbcn.com website at (hereinafter, "our Website").

Offer validity period

The prices and conditions displayed on the website are valid at all times, and are valid only in the open session. Mimetikbcn.com is not responsible for any changes that may exist between sessions.

Prices, billing and payments

The corresponding prices and charges specified in the article description will be applied to the articles, in which indirect taxes are always included, in accordance with the rates and other general and/or particular conditions, offers or economic promotions in force at any time. and that will be published on our Website or in other media. Shipping costs are not included in the description of the item and the rates will apply according to the destination of the order . You can pay for all purchases made through Mimetikbcn.com in the following ways:

1) Payment by credit or debit card.

Payments by bank card are made through a secure server in order to protect your data at all times. In order to be able to charge your bank card, the data provided for the card and its owner must be correct. No charge will be made and therefore the purchase will not be carried out if the bank card details are not correct. In the event that the data of the buyer and the holder of the bank card do not correspond, Mimetikbcn.com reserves the right to contact the buyer to confirm their identity or to contact the bank to ensure that that there are no credit card theft notifications. Charges will be made to the bank card at the time the purchase details are confirmed. In the event that the charge could not be made for any reason, we will contact you via email to inform you of the incident. You must bear in mind that the payment gateway provided by Mimetikbcn.com has adequate security measures to avoid interceptions in communications, however, any data transfer over the Internet has the risk of being intercepted, violating the security systems. . Mimetikbcn.com does not guarantee that this will not occur, not being responsible if this were to happen.

2) Payment by PayPal

You can also pay using your Pay Pal account. Your purchase will be considered made under the same terms as in the case of making payment by bank card. In any case, the data of the Pay Pal account must correspond to the data of the buyer, otherwise, Mimetikbcn.com reserves the right to contact the buyer to confirm their identity. Due to the high commission that Pay Pal requires, Mimetikbcn.com may apply a plus to the user when choosing this means of payment, which will be specified prior to order confirmation.

Obligations of the parties

Mimetikbcn.com will be obliged to:

  1. Provide complete information about each item for sale displayed on its website (price, characteristics, etc.)
  2. Adopt the necessary actions to enable the sale of items through the web to be carried out correctly and without incident.
  3. Have an after-sales service and Customer Service available to buyers.
  4. Have the necessary means and provide the Service in such a way as to guarantee that the buyer receives the item purchased in the best conditions.

For its part, the obligations of the User will be the following:

  1. Use the Service in accordance with the Conditions of Use of the website, the Privacy Policy and these General Conditions of Contract.
  2. Pay by any of the permitted procedures for items purchased through Mimetikbcn.com
  3. Do not use the website and the Service offered by Mimetikbcn.com against the requirements of good faith or in an improper, illegal, malicious or fraudulent manner.
  4. The User will be solely responsible for the veracity of their personal data and undertakes to provide authentic and truthful data. Any variation or modification of your personal data that may be relevant for the proper provision of the Service must be notified without delay to Mimetikbcn.com.

Delivery of orders and delivery times

The delivery of the products will be made in any case by transport agency or Post Office. Delivery times depend largely (but not only) on the type of product and the country and are as follows:

- Product in one size or standard: It is produced in approximately 3 working days. More information on the tab. After production, shipments take 24/48 hours to reach Spain, 3-5 business days to reach cities in the EU, 5-8 business days to reach the US.

- Custom made product: 4 weeks

- Accessories, short dresses and samples: They are produced in approximately 1-3 working days. After production, it takes 10 business days to arrive in EU cities and 15 business days to arrive in the US. They are sent without tracking number.

Mimetikbcn.com does not assume responsibility when the delivery cannot be made due to the absence of the recipient, or due to the physical impossibility of making the delivery. The costs of the failed shipment and its subsequent return will be borne by the customer. Customs expenses, if any, will also be borne by the customer. Orders will be shipped properly packed, according to the needs of the product. The delivery time of each product may depend on multiple factors, such as the origin, the available stock or the available stocks, etc. In the description of the products offered through Mimetikbcn.com an estimate of the delivery time is made. Once the purchase has been made, Mimetikbcn.com will keep you informed at all times of the shipping process of the purchased item. Mimetikbcn.com is not responsible if the indicated period cannot be met due to force majeure beyond Mimetikbcn.com. (For example: especially severe weather conditions, strikes in the transport sector, lost product, etc.) In the event that, at the time of receiving the package, it shows visible signs of deterioration or having been opened, check its content before signing your agreement with the receipt. If the order is damaged or incomplete, please process the return by sending an email to orders@mimetikbcn.com and we will tell you how to proceed.

Right of resolution

Returns of dresses in one size and standard are accepted.

Returns of dresses or accessories made to measure, masks, shawls, discounted above 20% or the Outlet are NOT accepted.

Payment must be made by one of the means indicated in the corresponding general condition. The fraudulent use of the credit card or the denial of the payment operation, will give Mimetikbcn.com the right not to process or deliver the order, without prejudice to demanding compensation for the damages caused. The buyer may withdraw from the contract within a period of fourteen (14) business days from the date of receipt of the product by notifying our offices by email orders@mimetikbcn.com. This right may be exercised on one, several, or all of the items received, as long as they are NOT made-to-measure dresses or accessories, from the Outlet or on sale, masks, or shawls. The exercise of this right is conditional on the items on which it is exercised and their packaging being in good condition and that their return is accompanied by supporting documents of the transaction, or a copy. The buyer must bear the return costs and send them duly protected for transport. Once the merchandise has been received and verified, Mimetikbcn.com will proceed to refund the amount paid by the client at the time of placing the order within 14 days, from which a 10% restock fee and the shipping cost will be deducted. . Said refund will be made by the same means of payment that were used to place the order.

A product change can be made, as long as it is not a custom-made product, an Outlet product or a discount equal to or greater than 20%, a mask or a shawl. The return shipment and the new shipment must be made by the client. If the price is higher or lower, a partial refund or a Reserved Listing will be made to pay the difference, as the case may be.

Special conditions for returning bridal shoes:
Shoes must be unworn and in perfect condition. (We recommend testing them on a carpet to avoid damaging the rubber sole)
Please contact us within 7 days after you receive the shoes.
Please return the item within 14 days of receiving the item, in exactly the same box it was received in.
Return shipping is the responsibility of the customer.
In case of change, the new shipment is also borne by the customer.
If the item or box is not returned in its original condition, the buyer is responsible for any loss in value.

Guarantee

If the item purchased through Mimetikbcn.com presents any damage at the time of purchase or deterioration not related to misuse, accident, or negligent use of the product within 15 days of receipt, the buyer must notify our Customer Service. We will proceed, if possible, to replace the item in the shortest possible time at no additional cost to the buyer. Mimetikbcn.com is not obliged to indemnify the user or third parties for the consequences of the use of the product, whether direct or indirect damages, accidents suffered by people, damage to goods unrelated to the product, loss of profit or lost profits.

Characteristics of the articles

Mimetikbcn.com will offer a description of each of the items offered through its website, indicating at least the use, materials used, sizes and colors. The user will be responsible for any consequence derived from not taking into account the information provided by Mimetikbcn.com in relation to said characteristics.

Customer service and notifications

For any claim or information regarding the operation of the website, billing, quality or any other issue related to the provision of the service, please contact the Customer Service Department as soon as you become aware of the fact that motivates the claim. . You can contact us through the email orders@mimetikbcn.com The same contact methods are also valid for any communication or notification that you want to send us regarding the Service and its execution. Once your claim has been submitted, it will be assigned a reference number that Mimetikbcn.com will communicate to the User. In the event that the claim is made by telephone, the User may request a document that certifies the presentation and content of the same. This document will be sent within ten (10) days from your request. When the claim has been resolved, Mimetikbcn.com will use all the means at its disposal to inform the User of the solution adopted through the same means used to present the claim.

Personal data protection

We have the utmost interest in protecting the personal data of Users and we inform you through this privacy policy about the treatment we make of them. Mimetikbcn.com reserves the right to modify this privacy policy to adapt it to legal or jurisprudential developments. In such cases, the changes introduced will be announced on this page with reasonable anticipation of their implementation. The use of our services once this change has been communicated will imply acceptance of the same.

General

These General Conditions of Contract (hereinafter "GCC") must be read before purchasing any item or product through the website Mimetikbcn.com. These GCC govern the relationship between the user (hereinafter “the User”) with Mimètik Lovers SL, (hereinafter “Mimetikbcn.com”), whose residence is located at Calle Numància 91 13 3 08029 Barcelona (Spain) and whose CIF is the following : B67059410.

These GCC also state the information about some relevant characteristics about the services provided by Mimetikbcn.com, such as customer service, delivery service, warranties and added value which Mimetikbcn.com may offer either directly or indirectly (hereinafter and as a whole, "the Service"). The completion of the forms available to process any order, as well as the information about the bank, credit card or PayPal implies full and unreserved acceptance of each of the provisions included in thee GCC, which are published on the Website Mimetikbcn.com (hereinafter , “the Webpage”).

Purchase process

Purchasing any item through Mimetikbcn.com is a very simple process, you may find the products in which you are interested in searching for them by category or name. Once the purchasing process is complete, you will need to enter your delivery information, select your preferred payment method and then you will receive the product at the address that you indicate.

Period of validity of the offer

The prices and conditions shown on the Website are valid at every time, and their period of validity lasts as long as the session is open. Mimetikbcn.com is not responsible for any change that may occur between sessions.

Prices, billing and payments

The corresponding price specified in the item description will be applied, including the indirect amounts according to the fares of the general or particular conditions, offers or valid economic promotions at every time, and they will be published on our Website or related platforms. Delivery costs are not included in the description of the item and fares may vary according to the location indicated. The payment of every purchase through Mimetikbcn.com can be done in the following ways:

1.- Credit or debit card

Payments by these cards are made through a secure server in order to protect your information at all times. The charge will be made as long as the information provided by the order is correct. Otherwise, the charge will not be made and the purchase process will be cancelled. If the information of the buyer and the owner of the card don't match, Mimetikbcn.com reserves the right to contact the buyer to confirm his or her identity or to contact the bank to ensure there are no reports of credit card thefts. Charges will be made at the time when the information of the purchase is confirmed. If the charge cannot be made for any reason, we will contact the User via email to report the situation. You must keep in mind that the payment gateway provided by Mimetikbcn.com has the appropriate security measures to avoid interception of communications. However, any transfer of data on the Internet is at risk of being intercepted by breaching security systems. Mimetikbcn.com does not ensure that this will not happen, and is not responsible in case it happens.

2.- PayPal

Payments can also be made by using a PayPal account. These purchases will be made by following the same terms as in the case of payments by credit or debit card. The information of the PayPal account must match with the information of the buyer, otherwise Mimetikbcn.com reserves the right to contact the buyer to verify his or her identity. Due to the high commissions applied by PayPal, Mimetikbcn.com may apply an extra fee to the User if he or she chooses this payment method, which will be specified prior to the order confirmation.

Obligations of the parties

Mimetikbcn.com must:

  1. Provide comprehensive information about each item offered on the Website (price, features, etc.)
  2. Take the necessary measures to ensure that every purchase through the Website is developed properly and without incidents.
  3. Have an after-sales service for buyers and a Customer Service.
  4. Have the necessary means and provide the Service to make sure that the buyer receives the purchased item in the best condition.

The User must meet the following requirements:

  1. Use the Service in accordance with the Terms of Use of the Website, the Privacy Policy and the General Conditions of Contract.
  2. Pay the purchased items by any of the available procedures through Mimetikbcn.com
  3. Do not use the Website and the Service offered by Mimetikbcn.com against the requirements of good faith or in an improper, illegal, malicious or fraudulent way.
  4. The User will be the only responsible for the accuracy of his or her personal data and he or she commits to providing authentic and accurate data. Any variation or modification of his or her personal information that may be relevant for the proper provision of the Service must be notified without delay to Mimetikbcn.com.

Shipping of orders and delivery period

The delivery of every product will be done by a transport agency or by Spanish Postal Service. The processing time for your order depends on the item and is approximately:

*STANDARD SIZE ITEMS: Most of our standard size dresses will ship within 3 business days, while certain items may need a few more days. Please see each product listing.

*MADE-TO-MEASURE ITEMS: Ships in about 4 weeks.

-STANDARD SHIPPING times are normally: 24/48h within Spain, 3-5 working days main EUROPEAN cities, and 5-8 working days to USA, CANADA, AUSTRALIA and most other destinations worldwide.

- SHIPPING for small products (such as shawls, sashes, boleros, overdresses or Gala Short dresses) take a bit longer. EU: 10 working days. US, Canada and Australia: 15 working days. Unfortunately, this shipping for small products has no tracking number. We cannot specify a date for delivery.

Mimetikbcn.com is not responsible in case the delivery is not accomplished by due to absence of the recipient or any other physical impossibility of delivery. The client will be responsible for the costs of the failed delivery and its subsequent return. The client will be responsible for the costs of the customs fees. Every order is properly packaged according to the needs of the products. The delivery period of every product may depend on several factors, such as origin, stock, availability, etc. The description of each product offered on the Website includes an approximate delivery period. Once the purchase has been done, Mimetikbcn.com will provide information about the delivery process of the item at all times. Mimetikbcon.com is not responsible if the deadline indicated can't be met due to reasons unrelated to Mimetikbcn.com. (For example: particularly severe weather conditions, strikes in the transport sector, lost package etc.). In case the item presents signs of damage or opening upon delivery, the recipient should check the package before signing the reception agreement. If the order were damaged or incomplete, please request its return by sending an email to orders@mimetikbcn.com and we will send indications on how to proceed.

General

These General Conditions of Contract (hereinafter "GCC") must be read before purchasing any item or product through the website Mimetikbcn.com. These GCC govern the relationship between the user (hereinafter “the User”) with Mimètik Lovers SL, (hereinafter “Mimetikbcn.com”), whose residence is located at Calle Numància 91 13 3 08029 Barcelona (Spain) and whose CIF is the following : B67059410.

These GCC also state the information about some relevant characteristics about the services provided by Mimetikbcn.com, such as customer service, delivery service, warranties and added value which Mimetikbcn.com may offer either directly or indirectly (hereinafter and as a whole, "the Service"). The completion of the forms available to process any order, as well as the information about the bank, credit card or PayPal implies full and unreserved acceptance of each of the provisions included in thee GCC, which are published on the Website Mimetikbcn.com (hereinafter , “the Webpage”).

Purchase process

Purchasing any item through Mimetikbcn.com is a very simple process, you may find the products in which you are interested in searching for them by category or name. Once the purchasing process is complete, you will need to enter your delivery information, select your preferred payment method and then you will receive the product at the address that you indicate.

Period of validity of the offer

The prices and conditions shown on the Website are valid at every time, and their period of validity lasts as long as the session is open. Mimetikbcn.com is not responsible for any change that may occur between sessions.

Prices, billing and payments

The corresponding price specified in the item description will be applied, including the indirect amounts according to the fares of the general or particular conditions, offers or valid economic promotions at every time, and they will be published on our Website or related platforms. Delivery costs are not included in the description of the item and fares may vary according to the location indicated. The payment of every purchase through Mimetikbcn.com can be done in the following ways:

1.- Credit or debit card

Payments by these cards are made through a secure server in order to protect your information at all times. The charge will be made as long as the information provided by the order is correct. Otherwise, the charge will not be made and the purchase process will be cancelled. If the information of the buyer and the owner of the card don't match, Mimetikbcn.com reserves the right to contact the buyer to confirm his or her identity or to contact the bank to ensure there are no reports of credit card thefts. Charges will be made at the time when the information of the purchase is confirmed. If the charge cannot be made for any reason, we will contact the User via email to report the situation. You must keep in mind that the payment gateway provided by Mimetikbcn.com has the appropriate security measures to avoid interception of communications. However, any transfer of data on the Internet is at risk of being intercepted by breaching security systems. Mimetikbcn.com does not ensure that this will not happen, and is not responsible in case it happens.

2.- PayPal

Payments can also be made by using a PayPal account. These purchases will be made by following the same terms as in the case of payments by credit or debit card. The information of the PayPal account must match with the information of the buyer, otherwise Mimetikbcn.com reserves the right to contact the buyer to verify his or her identity. Due to the high commissions applied by PayPal, Mimetikbcn.com may apply an extra fee to the User if he or she chooses this payment method, which will be specified prior to the order confirmation.

Obligations of the parties

Mimetikbcn.com must:

  1. Provide comprehensive information about each item offered on the Website (price, features, etc.)
  2. Take the necessary measures to ensure that every purchase through the Website is developed properly and without incidents.
  3. Have an after-sales service for buyers and a Customer Service.
  4. Have the necessary means and provide the Service to make sure that the buyer receives the purchased item in the best condition.

The User must meet the following requirements:

  1. Use the Service in accordance with the Terms of Use of the Website, the Privacy Policy and the General Conditions of Contract.
  2. Pay the purchased items by any of the available procedures through Mimetikbcn.com
  3. Do not use the Website and the Service offered by Mimetikbcn.com against the requirements of good faith or in an improper, illegal, malicious or fraudulent way.
  4. The User will be the only responsible for the accuracy of his or her personal data and he or she commits to providing authentic and accurate data. Any variation or modification of his or her personal information that may be relevant for the proper provision of the Service must be notified without delay to Mimetikbcn.com.

Shipping of orders and delivery period

The delivery of every product will be done by a transport agency or by Spanish Postal Service. The processing time for your order depends on the item and is approximately:

*STANDARD SIZE ITEMS: Most of our standard size dresses will ship within 3 business days, while certain items may need a few more days. Please see each product listing.

*MADE-TO-MEASURE ITEMS: Ships in about 4 weeks.

-STANDARD SHIPPING times are normally: 24/48h within Spain, 3-5 working days main EUROPEAN cities, and 5-8 working days to USA, CANADA, AUSTRALIA and most other destinations worldwide.

- SHIPPING for small products (such as shawls, sashes, boleros, overdresses or Gala Short dresses) take a bit longer. EU: 10 working days. US, Canada and Australia: 15 working days. Unfortunately, this shipping for small products has no tracking number. We cannot specify a date for delivery.

Mimetikbcn.com is not responsible in case the delivery is not accomplished by due to absence of the recipient or any other physical impossibility of delivery. The client will be responsible for the costs of the failed delivery and its subsequent return. The client will be responsible for the costs of the customs fees. Every order is properly packaged according to the needs of the products. The delivery period of every product may depend on several factors, such as origin, stock, availability, etc. The description of each product offered on the Website includes an approximate delivery period. Once the purchase has been done, Mimetikbcn.com will provide information about the delivery process of the item at all times. Mimetikbcon.com is not responsible if the deadline indicated can't be met due to reasons unrelated to Mimetikbcn.com. (For example: particularly severe weather conditions, strikes in the transport sector, lost package etc.). In case the item presents signs of damage or opening upon delivery, the recipient should check the package before signing the reception agreement. If the order were damaged or incomplete, please request its return by sending an email to orders@mimetikbcn.com and we will send indications on how to proceed.

Acepto la política de privacidad.

Responsable: Mimètik Lovers, S.L. C.I.F.: B67059410. Dirección: C/Pedró de la Creu, 30, 08017 – Barcelona. Correo Electrónico: info@mimetikbcn.com. Le informamos que los datos personales que contiene este Documento, están incorporados en un fichero bajo nuestra responsabilidad, con la finalidad de prestarle el servicio solicitado. Los datos se conservarán mientras se mantenga la relación comercial o durante los años necesarios para cumplir con las obligaciones legales. Los datos no se cederán a terceros salvo en los casos en que exista una obligación legal. Usted tiene derecho a acceder a sus datos personales, rectificar los datos inexactos o solicitar su supresión cuando los datos ya no sean necesarios (Reglamento (UE) 2016/679).